TERMS Effective Date: February 2021.
These Terms of Use (hereinafter also referred to as “Terms”) regulate the relationship between Motor Share FZ- LLC, a company organized and operating under the laws of Dubai, the United Arab Emirates, holding a business license No 96471 issued by Dubai Creative Cluster Authority, maintaining its principal office at ED 51, Bldg.16, Dubai Internet City, Dubai, United Arab Emirates, along with its affiliates (hereinafter referred to as “MOTOR”), and the user of the e-platform MOTOR available online with mobile applications distributed via App Store and Google Play mobile applications stores (hereinafter referred to as the “user”, “you”).
For the purposes of application of these Terms, the following terms and definitions shall apply:
- Account – personal account of the user created with the Application.
- Application – the mobile application Motor created by MOTOR and distributed via App Store and Google Play mobile applications stores.
- Rental Company – a car rental company which owns a car available for rent with the Application and is providing the user with car rental services under an agreement concluded via the Application. The full list of the Rental Companies partnering with MOTOR is available in the Application or at MOTOR website.
- Services – the services provided by MOTOR meaning the services on the use of the Application, on the booking of cars, and on the distance vehicle operation provided by MOTOR via the Application.
1. Services Provided by MOTOR
1.1. MOTOR provides the user with the opportunity to conclude car rental agreements with various Rental Companies via the Application.
1.2. In order to rent a car via the Application, the user shall create an Account where the user provides MOTOR with identification and verification information in accordance with the Terms and MOTOR’s Privacy Policy.
1.3. The user shall carefully take the decision to use the Services of MOTOR, taking into account any health problems that the user may have. It is the user’s responsibility not to use the Services if the health condition of the user does not allow the user to use the Services and drive the rented car.
1.4. The user shall keep the access details for MOTOR confidential and shall not transfer them to anyone.
1.5. MOTOR provides the user with the opportunity to book a car available for a rent for a period no longer than 30 minutes. The booking precedes conclusion of the car rental agreement.
1.6. In order to provide the user with the opportunity to book a car and to conclude a car rental agreement, MOTOR and its partnering Rental Companies may distantly operate the vehicle by using special software and hardware installed onto the booked or rented car. Particularly, MOTOR may lock the booked car for the booking period and unlock the rented car at the moment of the car rental agreement conclusion. Besides, MOTOR may block the operation of the car by the user if the use of the car violates the Terms or the car rental agreement concluded with the Rental Company. The use of other distant operation software installed onto the rented car by MOTOR is regulated by the car rental agreement concluded between the user and the Rental Company.
2. Cars for Rent
2.1. The cars available for renting via the Application are provided by partnering Rental Companies which are not anyhow affiliated with MOTOR. MOTOR is not a representative or an agent of the Rental Companies and only provides the user with access to rental services from Rental Companies.
2.2. All claims arising out of or in connection with the car rental can be brought exclusively against the respective Rental Company which provided the car to the user with the car rental agreement concluded within the Application.
2.3. MOTOR is a partner and the payment agent of Rental Companies thus it has the right to collect all fees and fines associated with the car rental under car rental agreements concluded within the Application.
3. Registration
3.1. In order to use the Services of MOTOR and to rent a car with the Application, the user shall register with MOTOR and create the Account.
3.2. In order to create the Account, the user shall fulfill the following requirements:
3.2.1. theuserisatleast21yearsold;
3.2.2. the user has a driving license valid in Dubai, the UAE;
3.2.3. the user has at least 2 years of driving experience;
3.2.4. the user has the visa or other documents confirming the residential status of the user in the UAE.
3.3. MOTOR requires the user’s data, such as name, date of birth, telephone number, email, UAE ID, driving license, bank account details, credit or debit card details, to ensure identification and future authorization of the user. The user has to use only their personal information and shall not use any data related to another person, including credit or debit card and other bank account details.
3.4. In order to validate the bank account details, credit or debit card details provided by the user, MOTOR may debit 1 (one) dirham from the user’s bank account and credit it back to the user’s bank account. If the validation is not successful, MOTOR may refuse the user to create an Account and at its sole discretion permanently ban the user.
3.5. The Account of the user is valid when MOTOR approves registration upon verification of the information provided by the user. The user receives the in-app notification with the Application or SMS stating that verification process is complete and the user’s Account is created.
3.6. If the user provides invalid or insufficient information while creating the Account, MOTOR may ask the user to provide additional information. If the user does not provide all the requested information, MOTOR may refuse this user in registration of the Account.
3.7. MOTOR is free refuse the user to create an Account either if the user does not qualify for the requirements to create an Account or for any other reason. MOTOR will notify the user about such a refusal instantly after the decision is taken.
3.8. MOTOR may temporarily block the Account in the following cases:
3.8.1. thedrivinglicense,thepassport,theUAEID,oranyotheruseridentificationinformationhasexpired and needs renewal – in such a case the blockage is in effect until the user obtains necessary renewals and MOTOR verifies them;
3.8.2. theuserhasthenegativebalanceontheAccount–insuchacasetheblockageisineffectuntilthe user covers the debt and enables sufficient funds at the Account;
3.8.3. the Rental Сompany or an authorized governmental body started administrative or court proceedings against the user due to the violation of the car rental agreement or road traffic regulation committed by the user; in this case MOTOR blocks the Account of the user subject to the appropriate request from the governmental body or the Rental Company; the block is in effect until MOTOR receives the information that the proceedings are over and there are no legal grounds to refuse further use of the Services by the user; MOTOR has no obligation to describe the details of the proceedings or the request of the governmental body or the Rental Company.
3.9. MOTOR will notify the user about temporary block of the Account if there is any ground of block.
3.10. All personal data provided by the user under this Section of the Terms is processed by MOTOR in accordance with MOTOR’s Privacy Policy.
4. MOTOR Services
Booking of the Car
4.1. The Application provides the user with an option to book an available car before concluding a car rental agreement with the Rental Company. The booking is possible if the car is available for booking and rent on the map within the Application. The maximum booking period is defined by MOTOR and MOTOR notifies the user about it within the Application.
4.2. In order to book a car, the credit or debit card of the user linked to the Account shall have sufficient funds for the rental rate applicable to the car chosen. If the user does not have sufficient funds on the user’s credit or debit card, the user’s will not be provided with the booking Service.
4.3. MOTOR may charge a fee for a booking in accordance with the booking rates available through the Application. The booking is automatically cancelled if the user does not conclude the rental agreement with the Rental Company within the term of the booking. The fee charged for the booking is non-refundable.
Rental of the Car
4.4. The Application provides the user with a map where the user may choose one of the cars available for rent and the rental details applicable to these cars. Rental rates depend on the model and the type of the car and on the mileage limit applicable to the car. The information on the mileage is also available with the Application.
4.5. Before finalizing the process of choosing a car for rental, the user shall inspect the car. If the user is satisfied with the quality of the car, the user concludes the car rental agreement with the Rental Company. The car rental agreement is concluded via the Application between the user and the respective Rental Company which provides the chosen car. MOTOR is not a party to any car rental agreements concluded within the Application.
4.6. The car rental agreement for the car which the user chose is concluded with the respective Rental Company which provides this car for rent. This car rental agreement is concluded within the Application. MOTOR and Rental Companies may engage third-party services for signing a car rental agreement in order to secure identification of the user. Upon conclusion of the car rental agreement, the user confirms the Terms in the up-to-date version. The fact that the user has not read the latest applicable version of the Terms before conclusion of the car rental agreement does not preclude the application of the version of the Terms that was in effect at the moment of the car rental agreement conclusion.
4.7. After the user concludes the car rental agreement with the Rental Company, the rental rate is withdrawn from the user’s credit or debit card linked to the Account. The chosen car is available for use after the payment is processed. If the user does not have sufficient funds on the bank account equal or exceeding the amount of the rental rate, the user will not able to conclude the car rental agreement with the Rental Company.
Using the Rented Car
4.8. The user shall not cause any damage to the rented car and shall take reasonable precautions while driving the rented car. The Application will automatically charge the user’s credit or debit card linked to the Account for any damage of the rented car resulted from the actions of the user.
4.9. The user shall not violate road traffic regulations establish in the country of the rent. The Application will automatically charge the user’s credit or debit card linked to the Account for any administrative fines in accordance with the Terms.
4.10. The user bears the full responsibility for the personal belongings that may be left by the user or passengers in the rented car.
4.11. The user may refuel the rented car exclusively on the gas stations which are the partners of MOTOR. The existence of the partnership between MOTOR and the gas stations chains is shown by the smart tags placed on the rented car and by providing the information on the gas stations chains through the Application and on the official MOTOR website.
4.12. When the user arrives at the gas station which is the partner of MOTOR, the user shall first contact the call- center of MOTOR in accordance with the Terms and follow the instructions of the call-center’s manager. The manager of the call-center shall approve refueling.
4.13. If the user refuels the car in accordance with the Terms and does not exceed the mileage limit established for the rented car, the costs of refueling are included in the rental rate. If the user does not contact the call- center in accordance with the Terms or exceeds the mileage limit established for the rented car, MOTOR does not compensate user’s costs of refueling.
4.14. The user may park the rented car on the parking spots that are covered by the parking pass included in the rental rate. The information on the parking spots covered by the parking pass is available here. If the user parks the rented car on the parking spot not covered by the parking pass, the user shall pay for the parking by using the user’s own funds and send the confirmation of the payment to MOTOR via the Application. If the user does not pay for the parking, and the governmental body issues the administrative fine for illegal parking, the sum of the fine will be automatically charged from the user’s credit or debit card linked to the Account.
Finishing the Rent
4.15. If the user wants to finish the rent, the user shall park the rented car on the parking spot covered by the parking pass andа follow the instructions provided by the Application. After the user finishes the rent in accordance with the instructions, the total price for the rent of the car is withheld from the user’s Account, including applicable fees and fines.
5. Fees and Fines
5.1. The use of the Application is free of charge for the user. However, MOTOR may charge fees for the Services provided through the Application.
5.2. The rental rate consists of the basic rental rate and additional rental rate. The basic rental rate is charged immediately after the user books the car in the Application and includes the following:
5.2.1. the basic price for the rent of the car limited to the mileage limit specified when the user chooses this car;
5.2.2. thepre-paidparkingpassallowingtheusertoparktherentedcarwithinthespecifiedparkingzones – the information on the parking zones included into this parking pass is available in the Application;
5.2.3. thepriceforrefuelingtherentedcaraccordingtothefuellimitspecifiedintherentalagreement,but only when the user refuels the car at gas stations authorized by MOTOR (the list of the authorized gas stations is available here);
5.2.4. thebookingfeeforthebookingperiodwithinthemaximumfreebookingperiod. Additional rental rate is charged for the following:
5.2.5. the booking fee for the booking period exceeding the maximum free booking period;
5.2.6. thepricefortherentofthecarexceedingthetimeand/ormileagelimitwhentheuserchoosesthis car – this fee is calculated according to the price schedule available here;
5.2.7. the price for refueling the rented car if the user refuels the rented car at gas stations not authorized by MOTOR (the list of the authorized gas stations is available here) or above the fuel limits the fuel limit specified in the car rental agreement;
5.2.8. fees for using Salik toll road system in Dubai;
5.2.9. other fees the information on which is available here.
5.3. If the user breaches any term or condition of these Terms, a car rental agreement, or in any way does not comply with the requirements specified in the Application, MOTOR may charge the user a respective fine. The fines schedule, including their amounts, is available here. Please note that MOTOR may change the list of fines and their amounts, and you are bound by the fines schedule which is in force on the day of concluding the car rental agreement.
5.4. If the police or any other governmental body issues an administrative or criminal fine for the road traffic violation committed by the user using a car rented with the Application, MOTOR charges the amount of fine from the user’s debit or credit card linked to the Account.
5.5. If the user exploits the rented car in violation of the car rental agreement concluded with the Rental Company or commits actions which lead to the damage of the rented car, the user is liable for any damages caused by their actions.
5.6. The rental rate as well as any other fees and fines payable under these Terms are charged from the user’s credit or debit card linked to the Account: (i) depending of the chosen tariff and the chosen car of the respective Rental Company, the basic rental rate is held on your credit or debit card linked to your Account when your car booking is effective, and is charged when the rental of the car is effective, or charged from your credit or debit card linked to your Account when the rental of the car is complete; (ii) the additional rental rate is charged from your credit or debit card linked to your Account when the rental of the car is complete; (iii) the outstanding sum of the rental rate, fines and other fees for the use of the rental car might be charged at any time when they are due, from the moment of booking the car until after the rental is finished. Any charge of these payments does not require any specific acceptance from you. MOTOR may engage third-parties to process payments.
5.7. After the payments will be facilitated from the user’s credit or debit card linked to the Account, MOTOR or the respective Rental Company will send the user a receipt by email linked to the Account.
5.8. If the credit or debit card linked to the Account is expired, invalid or otherwise not able to be charged, you agree to provide another credit or debit card immediately to enable due payments. Otherwise, MOTOR as well as Rental Companies may refuse you with the Services and block your Account either temporary or permanently.
5.9. MOTOR and Rental Companies reserve the right to establish, cancel or amend the rental rates and fines at any time on their own discretion. You agree with the fines schedule currently in force and posted at MOTOR website by concluding a car rental agreement with a Rental Company each time with the Application.
5.10. Any payments made by the user to MOTOR are final and non-refundable. The user may claim reimbursement of charged payments only if (i) the claimed rental rate or its part is charged for Services which were not actually provided to the user or requested by the user, or (ii) the fines were charged for an act or omission which is no fault of the user or their passengers. MOTOR will assess a claim for reimbursement of charged payments within 5 business days from receipt of the claim from the user, and will notify the user on the decision by email. If the user has a right to the claimed reimbursement, MOTOR will charge the respective amount of money back to the user within 5 business days from the date when the decision of reimbursement is taken.
6. Services Restrictions and Loyalty Program
6.1. Cars available for the user for rent in the Application and their rental period depend on the user, ting into account their age, driving experience, activities in the Application and other factors that MOTOR and/or the relevant Rental Company deems relevant.
6.2. MOTOR at its own discretion may provide the user with discounts and personal promotions basing on the user’s experience in the Application and other factors. The personal promotions may include promo-codes that grant discounts on rental rates to a person applying the promo-code. MOTOR will notify the user with all relevant conditions in the Application or via other contact information provided by the user in their Account.
6.3. MOTOR may at any time cancel any benefits, discounts, or personal promotions that have been earlier provided to the user.
7. Tracking the User’s Activity
7.1. In order to provide the user with best quality Services, to ensure compliance with applicable laws and regulations, these Terms and car rental agreements, as well as to improve the Application, MOTOR may track the user’s activity within the Application, both while using rented cars and using the Application in full accordance with applicable personal data legislation and Privacy Policy.
7.2. MOTOR may also use this information for dynamic pricing within the Application and providing users with additional discounts, personal promotions, and other benefits.
8. Technical Support
8.1. MOTOR provides the user with full 24/7 technical support through MOTOR call-center available at +971- 394-98-20.
8.2. The user may ask for the assistance of MOTOR by contacting the call-center in the following circumstances:
8.2.1. the user has got in a car accident;
8.2.2. theuserisoutoffuelanddoesnothavetheopportunitytorefuelwithoutadditionalsupport;
8.2.3. theuserhastroubleswiththeoperationoftherentedcarorwiththeexploitationofspecificfeatures installed onto the car by MOTOR;
8.2.4. any problems with paying for the Services;
8.2.5. in other enquiries regarding the Application, Services and car rental agreement.
8.3. In order to provide the user with technical support, the call-center of MOTOR shall verify the user. For the purposes of verification, the user shall tell the call-center manager the user’s name and the telephone number specified in the Account. MOTOR call-center may ask the user additional questions necessary for the verification of the user or for resolving the issue of the user. If the user refuses to provide any requested information, MOTOR may refuse technical support to the user.
8.4. The user shall not humiliate, harass, or otherwise offend or insult specialists of the call-center. The user shall not provide the call-center with false information or spurious evidence.
8.5. If the user is out of fuel, got into a car accident or otherwise cannot continue the rent of the car, MOTOR may order a taxi for the user to pick the user to the location determined by the user, and a tow truck which will evacuate the rented car to the check-point of the Rental Company. In this case the car rental is considered finished starting from evacuation of the rented car. All the costs associated with ordering the taxi and the tow truck are distributed in accordance with the car rental agreement concluded between the user and the Rental Company.
9. Deletion of the Account
9.1. The user may request MOTOR to delete the user’s Account if the rental fee and charged fines are covered in full by this user. The request for the deletion of the Account may be sent through the Application or by email at support@motorshare.me.
9.2. MOTOR shall decide whether to delete the Account within 14 (fourteen) days from receiving the deletion request and notify the user about the decision taken. MOTOR may request additional information or due payments from the user which are required to delete the user’s account.
9.3. MOTOR may also delete the user’s account due to a breach of any term or condition of these Terms, a car rental agreement, or any other incompliance with the requirements specified in the Application. In such a case, MOTOR will notify the user of the deletion of this Account through the Application or with any contact information provided by the user in their Account.
9.4. If MOTOR deletes the Account, the user may no longer enjoy the Services of MOTOR. If the user decides to get back to use the Services, they shall create a new Account.
10. Third Party Services
10.1. MOTOR may include in the Application third party services available for the users, such as life or car insurance offered by insurance companies and other offers of MOTOR’s partners. Payments for such third- party services may be enabled through the Application.
10.2. The third-party services offered via the Application may demonstrate the users in-app advertisements promoting these services. In order to improve their marketing campaigns, such third-party services may receive data about the users in accordance with the Privacy Policy of MOTOR.
10.3. MOTOR bears no liability for the quality and the scope of third-party services provided via the Application. Provision of such services is regulated exclusively by terms of use and privacy policies of entities providing third party services.
11. License
11.1. By agreeing to these Terms, the user receives non-exclusive, non-sub-licensable, revocable, non- transferable license to use the Application exclusively for the purposes and in the ways provided for in these Terms. The license grants the user the right to conclude car rental agreements with Rental Companies via the Application and to exploit other benefits provided by MOTOR via the Application in accordance with the Terms.
11.2. The user may use the materials and the information displayed or distributed via the Application exclusively for personal and non-commercial purposes.
12. Limitation of Liability
12.1. The Application of MOTOR is provided “as is”, meaning that MOTOR bears no responsibility for any bugs or errors that may occur during the process of using the Application. MOTOR makes no warranties and representations regarding the technical performance of the Application and does not provide any guarantees on the reliability, timeliness, suitability or availability of the Application.
12.2. MOTOR is not liable for any actions of App Store or Google Play mobile application stores which may lead to restriction of access to the Application, unavailability of updates to the Application, or deletion of the Application at App Store or Google Play in the territory of the user.
12.3. MOTOR is not liable for any unauthorized use of the user’s Account, including any leakage of personal data and other Application data. If the user becomes aware of or suspects any unauthorized access to the Account, this user shall immediately notify MOTOR.
12.4. By providing the Services, MOTOR disclaims all representations and warranties, express or implied, including warranties of merchantability and fitness for particular purpose. MOTOR does not bear any liability for the delay in providing the Services or for the lack of opportunity to provide the Services.
12.5. By using the Services of MOTOR, the user accepts all the risks associated with renting and driving a car. It is your responsibility to drive carefully and not to act in such a way that may cause property damages or body injuries. MOTOR bears no liability for any car accidents occurred due to your actions or because of any health problems that you may have.
12.6. MOTOR does not bear any responsibility for the renting services provided by Rental Companies. Any claims arising out of or in connection with the concluded car rental agreement may be brought exclusively against Rental Companies in accordance with the procedures established in car rental agreements. MOTOR does not provide any warranties or representations in respect to the quality and the technical conditions of the rented car.
12.7. MOTOR does not have to procure insurance for, and is not responsible for private belongings, including the loss of private belongings as a result of theft or snatching or because the belongings are left in the rented car.
12.8. MOTOR does not provide any warranties or representations on the third-party services provided by third parties through the Application. MOTOR does not bear any liability for the in-app purchases made via the Application since it is the application store’s responsibility to conduct in-app transactions in a due way.
13. Choice of Law and Dispute Resolution
13.1. These Terms of Use are regulated by the law of Dubai, the United Arab Emirates, including special legislation of Dubai Internet City applicable to entities which are the residents of Dubai Internet City.
13.2. In case of a claim to MOTOR, the user shall first send the claim to MOTOR via email at support@motorshare.me stating the grounds for the claim. The claim shall also include the first and family name of the user and the telephone number used by the user during the registration process. The claim is deemed received by MOTOR on the 3rd (third) day following the day of the dispatch. MOTOR shall respond to the claim within 30 (thirty) business days after receiving the claim. If MOTOR does not respond to the claim within the prescribed term or the user is not satisfied with the response of MOTOR, the procedure prescribed below shall apply.
13.3. Any dispute arising out of the formation, performance, interpretation, nullification, termination or invalidation of these Terms or arising therefrom or related thereto in any manner whatsoever, shall be settled by arbitration in accordance with the provisions set forth under the Dubai International Arbitration Centre (DIAC) Arbitration Rules, by one arbitrator appointed by the DIAC. The place of arbitration and the venue to hold arbitration proceedings shall be Dubai, United Arab Emirates. The language of the proceedings shall be English. All the hearings of the arbitration proceedings, if deemed necessary, shall be conducted via the Internet unless such procedure explicitly contradicts the DIAC Arbitration Rules.
14. General Provisions
14.1. All notices related to these Terms or providing the Services shall be sent to the MOTOR via email at support@motorshare.me.
14.2. MOTOR may send any notices related to the Services or Application to the user’s email or telephone number or by sending notifications via the Application. If necessary, MOTOR may also send notices to the postal address of the user in the UAE.
14.3. MOTOR may at any time amend or cancel any of the provisions of these Terms. The updated versions of the Terms will be published via the Application and at MOTOR website. An updated version of the Terms is effective from the date of its publication in the Application or at MOTOR website. It is the user’s responsibility to review all the amendments to the Terms and read the latest version of the Terms before conclusion of a car rental agreement. The user agrees with the latest version of the Terms each time when the user concludes a car rental agreement with the Rental Company.
14.4. If any provision of the Terms is held illegal, invalid or unenforceable, in whole or in part, under any law, this does not affect the legality, validity and enforceability of the rest of the Terms.
14.5. These Terms are not a public offer and shall not be considered an invitation to conclude a contract.
These Terms of Use (hereinafter also referred to as “Terms”) regulate the relationship between Motor Share FZ- LLC, a company organized and operating under the laws of Dubai, the United Arab Emirates, holding a business license No 96471 issued by Dubai Creative Cluster Authority, maintaining its principal office at ED 51, Bldg.16, Dubai Internet City, Dubai, United Arab Emirates, along with its affiliates (hereinafter referred to as “MOTOR”), and the user of the e-platform MOTOR available online with mobile applications distributed via App Store and Google Play mobile applications stores (hereinafter referred to as the “user”, “you”).
For the purposes of application of these Terms, the following terms and definitions shall apply:
- Account – personal account of the user created with the Application.
- Application – the mobile application Motor created by MOTOR and distributed via App Store and Google Play mobile applications stores.
- Rental Company – a car rental company which owns a car available for rent with the Application and is providing the user with car rental services under an agreement concluded via the Application. The full list of the Rental Companies partnering with MOTOR is available in the Application or at MOTOR website.
- Services – the services provided by MOTOR meaning the services on the use of the Application, on the booking of cars, and on the distance vehicle operation provided by MOTOR via the Application.
1. Services Provided by MOTOR
1.1. MOTOR provides the user with the opportunity to conclude car rental agreements with various Rental Companies via the Application.
1.2. In order to rent a car via the Application, the user shall create an Account where the user provides MOTOR with identification and verification information in accordance with the Terms and MOTOR’s Privacy Policy.
1.3. The user shall carefully take the decision to use the Services of MOTOR, taking into account any health problems that the user may have. It is the user’s responsibility not to use the Services if the health condition of the user does not allow the user to use the Services and drive the rented car.
1.4. The user shall keep the access details for MOTOR confidential and shall not transfer them to anyone.
1.5. MOTOR provides the user with the opportunity to book a car available for a rent for a period no longer than 30 minutes. The booking precedes conclusion of the car rental agreement.
1.6. In order to provide the user with the opportunity to book a car and to conclude a car rental agreement, MOTOR and its partnering Rental Companies may distantly operate the vehicle by using special software and hardware installed onto the booked or rented car. Particularly, MOTOR may lock the booked car for the booking period and unlock the rented car at the moment of the car rental agreement conclusion. Besides, MOTOR may block the operation of the car by the user if the use of the car violates the Terms or the car rental agreement concluded with the Rental Company. The use of other distant operation software installed onto the rented car by MOTOR is regulated by the car rental agreement concluded between the user and the Rental Company.
2. Cars for Rent
2.1. The cars available for renting via the Application are provided by partnering Rental Companies which are not anyhow affiliated with MOTOR. MOTOR is not a representative or an agent of the Rental Companies and only provides the user with access to rental services from Rental Companies.
2.2. All claims arising out of or in connection with the car rental can be brought exclusively against the respective Rental Company which provided the car to the user with the car rental agreement concluded within the Application.
2.3. MOTOR is a partner and the payment agent of Rental Companies thus it has the right to collect all fees and fines associated with the car rental under car rental agreements concluded within the Application.
3. Registration
3.1. In order to use the Services of MOTOR and to rent a car with the Application, the user shall register with MOTOR and create the Account.
3.2. In order to create the Account, the user shall fulfill the following requirements:
3.2.1. theuserisatleast21yearsold;
3.2.2. the user has a driving license valid in Dubai, the UAE;
3.2.3. the user has at least 2 years of driving experience;
3.2.4. the user has the visa or other documents confirming the residential status of the user in the UAE.
3.3. MOTOR requires the user’s data, such as name, date of birth, telephone number, email, UAE ID, driving license, bank account details, credit or debit card details, to ensure identification and future authorization of the user. The user has to use only their personal information and shall not use any data related to another person, including credit or debit card and other bank account details.
3.4. In order to validate the bank account details, credit or debit card details provided by the user, MOTOR may debit 1 (one) dirham from the user’s bank account and credit it back to the user’s bank account. If the validation is not successful, MOTOR may refuse the user to create an Account and at its sole discretion permanently ban the user.
3.5. The Account of the user is valid when MOTOR approves registration upon verification of the information provided by the user. The user receives the in-app notification with the Application or SMS stating that verification process is complete and the user’s Account is created.
3.6. If the user provides invalid or insufficient information while creating the Account, MOTOR may ask the user to provide additional information. If the user does not provide all the requested information, MOTOR may refuse this user in registration of the Account.
3.7. MOTOR is free refuse the user to create an Account either if the user does not qualify for the requirements to create an Account or for any other reason. MOTOR will notify the user about such a refusal instantly after the decision is taken.
3.8. MOTOR may temporarily block the Account in the following cases:
3.8.1. thedrivinglicense,thepassport,theUAEID,oranyotheruseridentificationinformationhasexpired and needs renewal – in such a case the blockage is in effect until the user obtains necessary renewals and MOTOR verifies them;
3.8.2. theuserhasthenegativebalanceontheAccount–insuchacasetheblockageisineffectuntilthe user covers the debt and enables sufficient funds at the Account;
3.8.3. the Rental Сompany or an authorized governmental body started administrative or court proceedings against the user due to the violation of the car rental agreement or road traffic regulation committed by the user; in this case MOTOR blocks the Account of the user subject to the appropriate request from the governmental body or the Rental Company; the block is in effect until MOTOR receives the information that the proceedings are over and there are no legal grounds to refuse further use of the Services by the user; MOTOR has no obligation to describe the details of the proceedings or the request of the governmental body or the Rental Company.
3.9. MOTOR will notify the user about temporary block of the Account if there is any ground of block.
3.10. All personal data provided by the user under this Section of the Terms is processed by MOTOR in accordance with MOTOR’s Privacy Policy.
4. MOTOR Services
Booking of the Car
4.1. The Application provides the user with an option to book an available car before concluding a car rental agreement with the Rental Company. The booking is possible if the car is available for booking and rent on the map within the Application. The maximum booking period is defined by MOTOR and MOTOR notifies the user about it within the Application.
4.2. In order to book a car, the credit or debit card of the user linked to the Account shall have sufficient funds for the rental rate applicable to the car chosen. If the user does not have sufficient funds on the user’s credit or debit card, the user’s will not be provided with the booking Service.
4.3. MOTOR may charge a fee for a booking in accordance with the booking rates available through the Application. The booking is automatically cancelled if the user does not conclude the rental agreement with the Rental Company within the term of the booking. The fee charged for the booking is non-refundable.
Rental of the Car
4.4. The Application provides the user with a map where the user may choose one of the cars available for rent and the rental details applicable to these cars. Rental rates depend on the model and the type of the car and on the mileage limit applicable to the car. The information on the mileage is also available with the Application.
4.5. Before finalizing the process of choosing a car for rental, the user shall inspect the car. If the user is satisfied with the quality of the car, the user concludes the car rental agreement with the Rental Company. The car rental agreement is concluded via the Application between the user and the respective Rental Company which provides the chosen car. MOTOR is not a party to any car rental agreements concluded within the Application.
4.6. The car rental agreement for the car which the user chose is concluded with the respective Rental Company which provides this car for rent. This car rental agreement is concluded within the Application. MOTOR and Rental Companies may engage third-party services for signing a car rental agreement in order to secure identification of the user. Upon conclusion of the car rental agreement, the user confirms the Terms in the up-to-date version. The fact that the user has not read the latest applicable version of the Terms before conclusion of the car rental agreement does not preclude the application of the version of the Terms that was in effect at the moment of the car rental agreement conclusion.
4.7. After the user concludes the car rental agreement with the Rental Company, the rental rate is withdrawn from the user’s credit or debit card linked to the Account. The chosen car is available for use after the payment is processed. If the user does not have sufficient funds on the bank account equal or exceeding the amount of the rental rate, the user will not able to conclude the car rental agreement with the Rental Company.
Using the Rented Car
4.8. The user shall not cause any damage to the rented car and shall take reasonable precautions while driving the rented car. The Application will automatically charge the user’s credit or debit card linked to the Account for any damage of the rented car resulted from the actions of the user.
4.9. The user shall not violate road traffic regulations establish in the country of the rent. The Application will automatically charge the user’s credit or debit card linked to the Account for any administrative fines in accordance with the Terms.
4.10. The user bears the full responsibility for the personal belongings that may be left by the user or passengers in the rented car.
4.11. The user may refuel the rented car exclusively on the gas stations which are the partners of MOTOR. The existence of the partnership between MOTOR and the gas stations chains is shown by the smart tags placed on the rented car and by providing the information on the gas stations chains through the Application and on the official MOTOR website.
4.12. When the user arrives at the gas station which is the partner of MOTOR, the user shall first contact the call- center of MOTOR in accordance with the Terms and follow the instructions of the call-center’s manager. The manager of the call-center shall approve refueling.
4.13. If the user refuels the car in accordance with the Terms and does not exceed the mileage limit established for the rented car, the costs of refueling are included in the rental rate. If the user does not contact the call- center in accordance with the Terms or exceeds the mileage limit established for the rented car, MOTOR does not compensate user’s costs of refueling.
4.14. The user may park the rented car on the parking spots that are covered by the parking pass included in the rental rate. The information on the parking spots covered by the parking pass is available here. If the user parks the rented car on the parking spot not covered by the parking pass, the user shall pay for the parking by using the user’s own funds and send the confirmation of the payment to MOTOR via the Application. If the user does not pay for the parking, and the governmental body issues the administrative fine for illegal parking, the sum of the fine will be automatically charged from the user’s credit or debit card linked to the Account.
Finishing the Rent
4.15. If the user wants to finish the rent, the user shall park the rented car on the parking spot covered by the parking pass andа follow the instructions provided by the Application. After the user finishes the rent in accordance with the instructions, the total price for the rent of the car is withheld from the user’s Account, including applicable fees and fines.
5. Fees and Fines
5.1. The use of the Application is free of charge for the user. However, MOTOR may charge fees for the Services provided through the Application.
5.2. The rental rate consists of the basic rental rate and additional rental rate. The basic rental rate is charged immediately after the user books the car in the Application and includes the following:
5.2.1. the basic price for the rent of the car limited to the mileage limit specified when the user chooses this car;
5.2.2. thepre-paidparkingpassallowingtheusertoparktherentedcarwithinthespecifiedparkingzones – the information on the parking zones included into this parking pass is available in the Application;
5.2.3. thepriceforrefuelingtherentedcaraccordingtothefuellimitspecifiedintherentalagreement,but only when the user refuels the car at gas stations authorized by MOTOR (the list of the authorized gas stations is available here);
5.2.4. thebookingfeeforthebookingperiodwithinthemaximumfreebookingperiod. Additional rental rate is charged for the following:
5.2.5. the booking fee for the booking period exceeding the maximum free booking period;
5.2.6. thepricefortherentofthecarexceedingthetimeand/ormileagelimitwhentheuserchoosesthis car – this fee is calculated according to the price schedule available here;
5.2.7. the price for refueling the rented car if the user refuels the rented car at gas stations not authorized by MOTOR (the list of the authorized gas stations is available here) or above the fuel limits the fuel limit specified in the car rental agreement;
5.2.8. fees for using Salik toll road system in Dubai;
5.2.9. other fees the information on which is available here.
5.3. If the user breaches any term or condition of these Terms, a car rental agreement, or in any way does not comply with the requirements specified in the Application, MOTOR may charge the user a respective fine. The fines schedule, including their amounts, is available here. Please note that MOTOR may change the list of fines and their amounts, and you are bound by the fines schedule which is in force on the day of concluding the car rental agreement.
5.4. If the police or any other governmental body issues an administrative or criminal fine for the road traffic violation committed by the user using a car rented with the Application, MOTOR charges the amount of fine from the user’s debit or credit card linked to the Account.
5.5. If the user exploits the rented car in violation of the car rental agreement concluded with the Rental Company or commits actions which lead to the damage of the rented car, the user is liable for any damages caused by their actions.
5.6. The rental rate as well as any other fees and fines payable under these Terms are charged from the user’s credit or debit card linked to the Account: (i) depending of the chosen tariff and the chosen car of the respective Rental Company, the basic rental rate is held on your credit or debit card linked to your Account when your car booking is effective, and is charged when the rental of the car is effective, or charged from your credit or debit card linked to your Account when the rental of the car is complete; (ii) the additional rental rate is charged from your credit or debit card linked to your Account when the rental of the car is complete; (iii) the outstanding sum of the rental rate, fines and other fees for the use of the rental car might be charged at any time when they are due, from the moment of booking the car until after the rental is finished. Any charge of these payments does not require any specific acceptance from you. MOTOR may engage third-parties to process payments.
5.7. After the payments will be facilitated from the user’s credit or debit card linked to the Account, MOTOR or the respective Rental Company will send the user a receipt by email linked to the Account.
5.8. If the credit or debit card linked to the Account is expired, invalid or otherwise not able to be charged, you agree to provide another credit or debit card immediately to enable due payments. Otherwise, MOTOR as well as Rental Companies may refuse you with the Services and block your Account either temporary or permanently.
5.9. MOTOR and Rental Companies reserve the right to establish, cancel or amend the rental rates and fines at any time on their own discretion. You agree with the fines schedule currently in force and posted at MOTOR website by concluding a car rental agreement with a Rental Company each time with the Application.
5.10. Any payments made by the user to MOTOR are final and non-refundable. The user may claim reimbursement of charged payments only if (i) the claimed rental rate or its part is charged for Services which were not actually provided to the user or requested by the user, or (ii) the fines were charged for an act or omission which is no fault of the user or their passengers. MOTOR will assess a claim for reimbursement of charged payments within 5 business days from receipt of the claim from the user, and will notify the user on the decision by email. If the user has a right to the claimed reimbursement, MOTOR will charge the respective amount of money back to the user within 5 business days from the date when the decision of reimbursement is taken.
6. Services Restrictions and Loyalty Program
6.1. Cars available for the user for rent in the Application and their rental period depend on the user, ting into account their age, driving experience, activities in the Application and other factors that MOTOR and/or the relevant Rental Company deems relevant.
6.2. MOTOR at its own discretion may provide the user with discounts and personal promotions basing on the user’s experience in the Application and other factors. The personal promotions may include promo-codes that grant discounts on rental rates to a person applying the promo-code. MOTOR will notify the user with all relevant conditions in the Application or via other contact information provided by the user in their Account.
6.3. MOTOR may at any time cancel any benefits, discounts, or personal promotions that have been earlier provided to the user.
7. Tracking the User’s Activity
7.1. In order to provide the user with best quality Services, to ensure compliance with applicable laws and regulations, these Terms and car rental agreements, as well as to improve the Application, MOTOR may track the user’s activity within the Application, both while using rented cars and using the Application in full accordance with applicable personal data legislation and Privacy Policy.
7.2. MOTOR may also use this information for dynamic pricing within the Application and providing users with additional discounts, personal promotions, and other benefits.
8. Technical Support
8.1. MOTOR provides the user with full 24/7 technical support through MOTOR call-center available at +971- 394-98-20.
8.2. The user may ask for the assistance of MOTOR by contacting the call-center in the following circumstances:
8.2.1. the user has got in a car accident;
8.2.2. theuserisoutoffuelanddoesnothavetheopportunitytorefuelwithoutadditionalsupport;
8.2.3. theuserhastroubleswiththeoperationoftherentedcarorwiththeexploitationofspecificfeatures installed onto the car by MOTOR;
8.2.4. any problems with paying for the Services;
8.2.5. in other enquiries regarding the Application, Services and car rental agreement.
8.3. In order to provide the user with technical support, the call-center of MOTOR shall verify the user. For the purposes of verification, the user shall tell the call-center manager the user’s name and the telephone number specified in the Account. MOTOR call-center may ask the user additional questions necessary for the verification of the user or for resolving the issue of the user. If the user refuses to provide any requested information, MOTOR may refuse technical support to the user.
8.4. The user shall not humiliate, harass, or otherwise offend or insult specialists of the call-center. The user shall not provide the call-center with false information or spurious evidence.
8.5. If the user is out of fuel, got into a car accident or otherwise cannot continue the rent of the car, MOTOR may order a taxi for the user to pick the user to the location determined by the user, and a tow truck which will evacuate the rented car to the check-point of the Rental Company. In this case the car rental is considered finished starting from evacuation of the rented car. All the costs associated with ordering the taxi and the tow truck are distributed in accordance with the car rental agreement concluded between the user and the Rental Company.
9. Deletion of the Account
9.1. The user may request MOTOR to delete the user’s Account if the rental fee and charged fines are covered in full by this user. The request for the deletion of the Account may be sent through the Application or by email at support@motorshare.me.
9.2. MOTOR shall decide whether to delete the Account within 14 (fourteen) days from receiving the deletion request and notify the user about the decision taken. MOTOR may request additional information or due payments from the user which are required to delete the user’s account.
9.3. MOTOR may also delete the user’s account due to a breach of any term or condition of these Terms, a car rental agreement, or any other incompliance with the requirements specified in the Application. In such a case, MOTOR will notify the user of the deletion of this Account through the Application or with any contact information provided by the user in their Account.
9.4. If MOTOR deletes the Account, the user may no longer enjoy the Services of MOTOR. If the user decides to get back to use the Services, they shall create a new Account.
10. Third Party Services
10.1. MOTOR may include in the Application third party services available for the users, such as life or car insurance offered by insurance companies and other offers of MOTOR’s partners. Payments for such third- party services may be enabled through the Application.
10.2. The third-party services offered via the Application may demonstrate the users in-app advertisements promoting these services. In order to improve their marketing campaigns, such third-party services may receive data about the users in accordance with the Privacy Policy of MOTOR.
10.3. MOTOR bears no liability for the quality and the scope of third-party services provided via the Application. Provision of such services is regulated exclusively by terms of use and privacy policies of entities providing third party services.
11. License
11.1. By agreeing to these Terms, the user receives non-exclusive, non-sub-licensable, revocable, non- transferable license to use the Application exclusively for the purposes and in the ways provided for in these Terms. The license grants the user the right to conclude car rental agreements with Rental Companies via the Application and to exploit other benefits provided by MOTOR via the Application in accordance with the Terms.
11.2. The user may use the materials and the information displayed or distributed via the Application exclusively for personal and non-commercial purposes.
12. Limitation of Liability
12.1. The Application of MOTOR is provided “as is”, meaning that MOTOR bears no responsibility for any bugs or errors that may occur during the process of using the Application. MOTOR makes no warranties and representations regarding the technical performance of the Application and does not provide any guarantees on the reliability, timeliness, suitability or availability of the Application.
12.2. MOTOR is not liable for any actions of App Store or Google Play mobile application stores which may lead to restriction of access to the Application, unavailability of updates to the Application, or deletion of the Application at App Store or Google Play in the territory of the user.
12.3. MOTOR is not liable for any unauthorized use of the user’s Account, including any leakage of personal data and other Application data. If the user becomes aware of or suspects any unauthorized access to the Account, this user shall immediately notify MOTOR.
12.4. By providing the Services, MOTOR disclaims all representations and warranties, express or implied, including warranties of merchantability and fitness for particular purpose. MOTOR does not bear any liability for the delay in providing the Services or for the lack of opportunity to provide the Services.
12.5. By using the Services of MOTOR, the user accepts all the risks associated with renting and driving a car. It is your responsibility to drive carefully and not to act in such a way that may cause property damages or body injuries. MOTOR bears no liability for any car accidents occurred due to your actions or because of any health problems that you may have.
12.6. MOTOR does not bear any responsibility for the renting services provided by Rental Companies. Any claims arising out of or in connection with the concluded car rental agreement may be brought exclusively against Rental Companies in accordance with the procedures established in car rental agreements. MOTOR does not provide any warranties or representations in respect to the quality and the technical conditions of the rented car.
12.7. MOTOR does not have to procure insurance for, and is not responsible for private belongings, including the loss of private belongings as a result of theft or snatching or because the belongings are left in the rented car.
12.8. MOTOR does not provide any warranties or representations on the third-party services provided by third parties through the Application. MOTOR does not bear any liability for the in-app purchases made via the Application since it is the application store’s responsibility to conduct in-app transactions in a due way.
13. Choice of Law and Dispute Resolution
13.1. These Terms of Use are regulated by the law of Dubai, the United Arab Emirates, including special legislation of Dubai Internet City applicable to entities which are the residents of Dubai Internet City.
13.2. In case of a claim to MOTOR, the user shall first send the claim to MOTOR via email at support@motorshare.me stating the grounds for the claim. The claim shall also include the first and family name of the user and the telephone number used by the user during the registration process. The claim is deemed received by MOTOR on the 3rd (third) day following the day of the dispatch. MOTOR shall respond to the claim within 30 (thirty) business days after receiving the claim. If MOTOR does not respond to the claim within the prescribed term or the user is not satisfied with the response of MOTOR, the procedure prescribed below shall apply.
13.3. Any dispute arising out of the formation, performance, interpretation, nullification, termination or invalidation of these Terms or arising therefrom or related thereto in any manner whatsoever, shall be settled by arbitration in accordance with the provisions set forth under the Dubai International Arbitration Centre (DIAC) Arbitration Rules, by one arbitrator appointed by the DIAC. The place of arbitration and the venue to hold arbitration proceedings shall be Dubai, United Arab Emirates. The language of the proceedings shall be English. All the hearings of the arbitration proceedings, if deemed necessary, shall be conducted via the Internet unless such procedure explicitly contradicts the DIAC Arbitration Rules.
14. General Provisions
14.1. All notices related to these Terms or providing the Services shall be sent to the MOTOR via email at support@motorshare.me.
14.2. MOTOR may send any notices related to the Services or Application to the user’s email or telephone number or by sending notifications via the Application. If necessary, MOTOR may also send notices to the postal address of the user in the UAE.
14.3. MOTOR may at any time amend or cancel any of the provisions of these Terms. The updated versions of the Terms will be published via the Application and at MOTOR website. An updated version of the Terms is effective from the date of its publication in the Application or at MOTOR website. It is the user’s responsibility to review all the amendments to the Terms and read the latest version of the Terms before conclusion of a car rental agreement. The user agrees with the latest version of the Terms each time when the user concludes a car rental agreement with the Rental Company.
14.4. If any provision of the Terms is held illegal, invalid or unenforceable, in whole or in part, under any law, this does not affect the legality, validity and enforceability of the rest of the Terms.
14.5. These Terms are not a public offer and shall not be considered an invitation to conclude a contract.
PRIVACY POLICY Effective Date: February 2021.
Motor Share FZ LLC located at ED 51, Bldg.16, Dubai Internet City, Dubai, United Arab Emirates, and its affiliates, (collectively “Motor Share”, “we” or “us”) collect information about you when you use our MOTOR mobile application (“Application”), website motorshare.me, call-center and other related products and services (collectively, “MOTOR”) and through other interactions and communications you have with us pertinent to the Terms of Use.
This Privacy Policy sets out the basis on which any Personal Data which we collect from you or you provide to us, will be processed by Motor Share. Each time you access or use the Services or provide us with information, by doing so you are accepting and consenting to the practices described in this Privacy Policy.
For the purposes of this Privacy Policy the term Personal Data shall mean any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Processing shall mean using or managing the Personal Data collected from you by Motor Share in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information. The person conducting processing is referred to as the Processor.
The person that exercises overall control over the purposes and means of the processing of Personal Data is treated as a Controller. A Controller may engage Processors to process Personal Data on behalf of a Controller. For different types of Personal Data Motor Share may act as a Controller or a Processor.
We encourage you to read this Privacy Policy carefully. We may change this Privacy Policy from time to time. If we make significant changes in the way we treat your Personal Data, or to the Privacy Policy, we will provide you a notice through the Application or by other confirmed means, such as e-mail. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practice.
1. Scope and Application
1.1. This Privacy Policy applies to users of Services who are at least 18 years old, have a driving license and are residing in the United Arab Emirates (“Users”).
1.2. Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 18 through the Services as we require that all Users to verify their age.
1.3. For the purposes of this Privacy Policy the person shall be deemed as residing in the United Arab Emirates if this person is a national of United Arab Emirates or is a resident who obtained Emirates ID.
2. Collection of Personal Data
2.1. We collect your Personal Data in relation to the use of MOTOR from three sources specified below with indications of what Personal Data is collected from each source.
Information You Provide to Us
2.2. We collect Personal Data you provide directly to us through your access or use of MOTOR, such as when you create or modify your account, request services, contact customer support, or otherwise communicate with us. This information includes:
2.2.1. identification and contact information, namely full name, Emirates ID details, address (city, state and post code), date of birth, email address and telephone number;
2.2.2. driver’s license information, namely driver’s license number, the driver’s license expiration date, date of birth, and the state and date of issuance, the information about previous expired driver’s licenses to confirm your driver’s experience;
2.2.3. payment Information, namely payment method, sums and the amount of the payments made in the Application, bank account details;
2.2.4. other information that you provide when using MOTOR, including the contents of the messages or attachments you send us when you contact us, or we contact you regarding your use of MOTOR. Information We Collect Through Your Use of MOTOR
2.3. When you use our Services, we collect Personal information which consists of:
2.3.1. Device information, including the type and model of mobile device you use, operation system and its version, a unique device identifier (for example, your device's IMEI, UUID and UDID numbers, the MAC address of the device's wireless network interface, or the mobile phone number used by the device), preferences and settings (such as preferred language), we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data);
2.3.2. Mobile network information, including your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address;
2.3.3. Usage information, including the information of rentals made with MOTOR, namely date, time, destination, distance, route, payment and fines; Application and hardware used on the vehicles of the Rental Companies may collect information on your driving style, violations of the traffic regulations and enactments pertinent to the use of vehicles and road movement;
2.3.4. Location information, including:
2.3.4.1. your device’s location when you use the Application, including while the Application is running in the background mode when you use the rented vehicle, precise location for a limited time after you exit driver mode in order to detect road incidents, and continue collecting it until a reported or detected incident is no longer active.
2.3.4.2. your location information collected through the hardware installed on the vehicles you rent with MOTOR which use GPS technology to determine your a vehicle’s location;
2.3.5. Vehicle information, including collision information and vehicle operation information, such as operational condition, mileage, tire pressure and fuel status, and other diagnostic and performance information which are collected through the hardware installed on the vehicles you rent with MOTOR.
Information We Collect from Other Sources
2.4. We may collect Personal Data from other sources which we combine with Personal Data we receive from you or collect through MOTOR including:
2.4.1.1. information we collect If you engage with a separate application or website that uses our API (or whose API we use), we may receive information your Personal Data from that website or mobile application, namely your electronic signature which you provide through the e-signature tool linked to MOTOR and provided by third-party service provider;
2.4.1.2. information about your participation in third party programs that provide services like insurance coverage and financial instruments;
2.4.1.3. information about you provided by the marketing and advertisement services we use to obtain demographic and market segment information.
3. Use of Personal Data
3.1. Motor Share only collects, holds and uses information about you which is necessary for us to provide the Services and provide them through the Application and that is otherwise reasonably necessary for our business activities or if required by law, by state or municipal authorities orders.
3.2. The purposes of use and categories of Personal Data used are outlined herewith. These purposes and categories are put in sections indicating whether we process Personal Data as a Controller or a Processor.
The purposes of Motor Share as a Controller
3.3. Providing MOTOR services. We use your Personal Data to provide you comfortable, efficient and safe experience with MOTOR. For this purpose we use your Personal Data to:
3.3.1. conduct identity and authorisation checks and assessments in connection with your registration with MOTOR; for this purpose we use identification and contact information, driver’s license information, payment information and other information you provide to us;
3.3.2. to communicate with you about your account, rented vehicles, or the Application, for this purpose we use identification and contact information, driver’s license information, payment information and other information you provide to us;
3.3.3. calculate prices and process payments, for this purpose we use your payment information;
3.3.4. provide customer support, investigate any complaints in connection with MOTOR and to improve, troubleshoot, and evaluate the use of our services, for these purposes we use your device information, mobile network information, usage information location and vehicle information;
3.3.5. to personalize or customize your experience with the Application, for this purpose we use your identification and contact information, location and vehicle information, information we collect from other sources;
3.3.6. to improve driver safety and to better understand what happens to the rental vehicles in the ordinary course of use and in unusual events such as collisions, for this purpose we use location information and vehicle information.
3.4. Marketing and advertisement. In the course of your experience with MOTOR we may send to you our or our partners’ marketing and advertising materials. For this purpose, we use your Personal Data to:
3.4.1. inform you about other products and services which may be of interest for you; for this purpose we use your mobile network information, location and vehicle information and identification information you provide to us or the information we collect from other sources;
3.4.2. undertake marketing, promotion and loyalty programs; to do this we use your mobile network information, location, vehicle information, identification and contact information you provide to us or the information we collect from other sources.
3.5. Legal Proceedings and Compliance. We may use your Personal Data to conduct reporting with state or municipal authorities, to respond to official requests or perform other regulatory obligations. For this purpose we use your Personal Data to:
3.5.1. provide the information requested by the state or municipal authorities (for example, RTA and police); for this purpose we use your identification, usage information, location and vehicle information;
3.5.2. assist state or municipal authorities to investigate illegal actions; for this purpose we may use your identification, payment, usage information, location and vehicle information;
3.5.3. conduct any legal proceedings; for this purpose we may use any Personal Data collect from you.
The purposes of Motor Share as a Processor
3.6. Facilitating rental of vehicles. The main purpose of Motor is to allow you to conclude rental agreements for use of vehicles with Rental Companies that we partner with. In relation to this purpose we use your Personal Data to:
3.6.1. perform authorization to facilitate conclusion of rental agreements for vehicles between you and Rental Companies; for this purpose we use your identification and contact information, driver’s license information and payment information;
3.6.2. evaluate Rental Companies’ vehicle performance and safety; for this purpose we use usage information, vehicle information and location information;
3.6.3. offer you vehicle rental that may be of interest to you; for this purpose we use your mobile network information, usage information and location information;
3.6.4. communicate to you the details of the rental; for this purpose we use your identification and contact information, device information and mobile network information, usage information.
4. Storage of Personal Data
4.1. You agree that we have the right to transfer the Personal Data described in this Privacy Policy to and from, and process and store it with servers located in the United Kingdom and the United Arab Emirates. The purpose of the transfer is mere storing of your Personal Data. We will take appropriate measures to protect your Personal Data in accordance with this Privacy Policy and applicable laws. By submitting your Personal Data, you agree to this transfer.
4.2. We are taking all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy and applicable data protection regulations.
4.3. In relation to Personal Data that is transferred to and from and processed and stored in the United Kingdom, Motor Share is the data controller for the purpose of the UK Data Protection Acts 2018 and General Data Protection Regulation (“GDPR“).
4.4. Our nominated representative responsible for data protection is General Manager
4.5. To preserve the integrity of our databases, for research, analytics and statistics purposes and for compliance with applicable laws and regulations, we retain your Personal Data for a reasonable length of time equated to 10 years.
4.6. Motor Share is not responsible for the accuracy of the information you provide to us and will modify or update your Personal Data in our databases upon your request. If required by law or at your request, we will rectify or erase your Personal Data. By accessing or using the Services, you do hereby represent and warrant that you understand that all information submitted by you through the Application or otherwise to Motor Share may be used by us in accordance with applicable laws, this Privacy Policy and our Terms of Use.
5. Transfers of Personal Data
5.1. We may share your Personal Data with other Controllers, including the following:
5.1.1. Rental Companies to allow you to successfully rent and use vehicles offered by the respective Rental Company;
5.1.2. third parties to provide you services which you requested through a partnership or promotional offering made by a third party or us;
5.1.3. third parties that are offering services integrated in the Application;
5.1.4. vendors, consultants, marketing and advertising partners, and other service providers who need access to such Personal Data to carry out work on our behalf or to perform any contract we enter into with them;
5.1.5. with state or municipal authorities if disclosure is required by applicable law, regulations, or otherwise required by law, to enforce Terms of Use, to investigate potential data breaches, or to protect the rights, property, or safety of Motor Share, its Users and partners.
5.2. To offer you the best and safest experience with MOTOR, we may share your Personal Data with Processors engaged in operations of MOTOR, such as:
5.2.1. software developers engaged in development and technical support of the Application; 5.2.2. e-signature provider;
5.2.3. acquiring services provider which processes payments made within the Application; 5.2.4. technical support stuff operating the vehicles and equipment installed there;
5.2.5. marketing partners providing analytics for the MOTOR;
5.2.6. Motor Share affiliates and third parties otherwise engaged in operations of MOTOR and related processing of Personal Data for the listed purposes.
5.3. The Application includes Firebase SDK (software development kit) that belongs to Alphabet Inc. and its subsidiaries. It may collect your Personal Data through our application and therefore target the marketing and advertisement materials to you. The terms on which we use the Firebase SDK provide the adequate level of protection of your Personal Data.
5.4. We may also share your Personal Data in ways not listed above to enrich your experience of using the Application and receiving the Services, as well as to ensure compliance with applicable law. If so needed, we will notify you and request you consent for such sharing.
6. Consent
6.1. By accessing or using MOTOR, by using a vehicle of the Rental Companies, or otherwise disclosing your Personal Data to us in connection with using MOTOR, you freely give your consent to Motor Share to process your Personal Data under the terms of this Privacy Policy, namely:
6.1.1. consent to the collection, use, disclosure and processing of your Personal Data as set forth in this Privacy Policy now and as amended by us;
6.1.2. consent to Motor Share sending you marketing communications and materials (including direct marketing) for an indefinite period about products and services offered by us, our affiliates and selected commercial partners. You may opt out of marketing communications at any time excluding the mandatory communications pertinent to the rental agreement concluded with Rental Companies through MOTOR and the Terms of Use;
6.1.3. acknowledge that each vehicle of the Rental Companies may be fitted with hardware that includes GPS tracking or location device which is active, and consenting to the collection, use, storage, and/or disclosure of the GPS Information by MOTOR as set out in this Privacy Policy;
6.1.4. consent that the hardware installed on the vehicle provided through MOTOR may be able to collect other Personal Data, such as: your driving style, preferred and frequently visited locations; places that you use to park the vehicle provided by the Rental Companies;
6.1.5. consent that the Application may as well collect information on your driving style, preferred and frequently visited locations; places that you use to park the vehicle provided by the Rental Companies.
6.2. Your consent is manifested through filling in a checkbox that appears first time you use the Application.
6.3. You may withdraw your consent for processing Personal Data at any time by contacting Motor Share via email at support@motorshare.me or within the Application.
7. Your Rights and Choices in Relation to Personal Data
7.1. We guarantee you the opportunity to opt-out of receiving marketing communications from us and our partners at any time. This provision does not apply to the necessary communications in relation to the rentals with the Rental Companies and information related to your using MOTOR, including pricing, amendments to Terms of Use and other necessary information.
7.2. You have the right to access your Personal Data that we process and receive a copy of all your Personal Data that we process. We will assess your access request within 30 days free from any fees or conditions. If necessary, we will request your identity verification to provide you with the requested data. If after receiving a copy of the Personal Data undergoing processing you request another copy, or your request for access is excessive and demand from us provision of Personal Data for multiple periods or in other way involves provision of large amounts of information, we reserve the right to charge you with a reasonable administrative fee.
7.3. You have the right to request us to rectify your Personal Data that we process in case it is inaccurate or incomplete. We may ask you to confirm the requested rectification by providing additional information.
7.4. You have the right to request us to erase your Personal Data that we process. With due assessment of such a request, we may retain your Personal Data for the period reasonably needed for processing needed to meet our legal obligations.
7.5. You have the right to restriction of processing in the following cases:
7.5.1.you believe that any of your Personal Data are inaccurate, for a period we need to verify these Personal Data;
7.5.2.you claim that processing of your Personal Data is illegal and you request restriction of processing;
7.5.3.you believe that we no longer need to process your Personal Data, but you need these Personal Data for the establishment, exercise or defense of legal claims;
7.5.4.you objected to processing of your Personal Data pending the verification whether processing can be continued.
7.6. You have the option to ask us to exclude you from receiving marketing offerings and advertisements and to not receive future marketing communications from MOTOR.
8. Security Precautions
8.1. Your Account in the Application is password-protected so that only you have access to this information. Our staff will never proactively reach out to you and ask for any personal account information, including your password.
8.2. We will make every effort to ensure that your Personal Data is secure on its system and use best practices and industry standards to do so. Our staff is dedicated to maintaining our Privacy Policy as set forth herein and other privacy initiatives, periodically reviewing our security measures and making sure that each of our employees is aware of our security practices.
9. Contact Us
If you have any questions, comments and requests related to this Privacy Statement, or if you have any complaints related to how we process your Personal Data, please contact us at support@motorshare.me
or within the Application.
MOTOR TRIPS COST
You will be charged according to the renting plan you have chosen. Hourly, Daily, weekly or Monthly plan.
HOW DO I PAY FOR MY TRIPS?
You will be charged automatically on the card which has been updated while registration or the most recent updated card.
TOLL GATES & SALIK CHARGES
All toll gates & Salik charges incurred during your rent will be charged to your account @AED 5.05 per crossing. All Motor cars are registered for toll with RTA (Dubai) & DARB (Abu Dhabi).
*Anyone found tampering with the tags is subject to penalties.
WILL I BE REFUNDED IF I RETURN THE CAR EARLY?
No, there are no refunds in these cases.
WHAT IF MY PAYMENT DID NOT GO THROUGH?
You will not be able to use the service unless the payment went through successfully.
WHAT IF THERE IS A DISCREPANCY IN THE INVOICE?
Call us on 04 245 7575 or send us an email at support@motorshare.me
IS CAR CHARGING FREE?
Dewa charging card is available in all our vehicles, Also Tesla Superchargers are free all over Dubai.
WHAT IS THE MINIMUM CHARGE LEVEL REQUIRED WHEN ENDING MY TRIP?
Upon ending your trip make sure that the charge level is at 20% for the convenience of the next user. Not maintaining a sufficient charge level is subject to an additional fee of AED 200. If the charge level is 5% or lower a penalty of AED 500 will be applied.
Long Term Contracts:
You are also responsible to pay for all parking during your trips in MOTOR Long-Term Rentals.
Ending the trip is not allowed in the below areas:
- Gated Communities
- Malls
- Underground/Basement/Private parking
- Unpaved Sandy parking areas
- Jebel Ali
- DIP
- JAFZA
- DAFZA
- Meydan
- Dragon Mart
- I, J & S zones of RTA
- DWC
- Industrial City
- Outside Geofence
- Airports
If the trip has ended in any of the abovementioned locations, an unauthorized parking penalty of AED 250 will be levied.
For security reasons, leaving the vehicle near embassies/consulates is not allowed by the authorities. Hence it is the user's responsibility to make sure that the car is parked in the standard mawaqif parking area or any other RTA zone within the geofence. In case the vehicle is impounded or any fine is issued, the same will be charged on the user who ended the trip in such a location.
Service fees are charged so that Motor cars are always in perfect condition for everyone.
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Motor Share FZ LLC located at ED 51, Bldg.16, Dubai Internet City, Dubai, United Arab Emirates, and its affiliates, (collectively “Motor Share”, “we” or “us”) collect information about you when you use our MOTOR mobile application (“Application”), website motorshare.me, call-center and other related products and services (collectively, “MOTOR”) and through other interactions and communications you have with us pertinent to the Terms of Use.
This Privacy Policy sets out the basis on which any Personal Data which we collect from you or you provide to us, will be processed by Motor Share. Each time you access or use the Services or provide us with information, by doing so you are accepting and consenting to the practices described in this Privacy Policy.
For the purposes of this Privacy Policy the term Personal Data shall mean any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Processing shall mean using or managing the Personal Data collected from you by Motor Share in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information. The person conducting processing is referred to as the Processor.
The person that exercises overall control over the purposes and means of the processing of Personal Data is treated as a Controller. A Controller may engage Processors to process Personal Data on behalf of a Controller. For different types of Personal Data Motor Share may act as a Controller or a Processor.
We encourage you to read this Privacy Policy carefully. We may change this Privacy Policy from time to time. If we make significant changes in the way we treat your Personal Data, or to the Privacy Policy, we will provide you a notice through the Application or by other confirmed means, such as e-mail. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practice.
1. Scope and Application
1.1. This Privacy Policy applies to users of Services who are at least 18 years old, have a driving license and are residing in the United Arab Emirates (“Users”).
1.2. Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 18 through the Services as we require that all Users to verify their age.
1.3. For the purposes of this Privacy Policy the person shall be deemed as residing in the United Arab Emirates if this person is a national of United Arab Emirates or is a resident who obtained Emirates ID.
2. Collection of Personal Data
2.1. We collect your Personal Data in relation to the use of MOTOR from three sources specified below with indications of what Personal Data is collected from each source.
Information You Provide to Us
2.2. We collect Personal Data you provide directly to us through your access or use of MOTOR, such as when you create or modify your account, request services, contact customer support, or otherwise communicate with us. This information includes:
2.2.1. identification and contact information, namely full name, Emirates ID details, address (city, state and post code), date of birth, email address and telephone number;
2.2.2. driver’s license information, namely driver’s license number, the driver’s license expiration date, date of birth, and the state and date of issuance, the information about previous expired driver’s licenses to confirm your driver’s experience;
2.2.3. payment Information, namely payment method, sums and the amount of the payments made in the Application, bank account details;
2.2.4. other information that you provide when using MOTOR, including the contents of the messages or attachments you send us when you contact us, or we contact you regarding your use of MOTOR. Information We Collect Through Your Use of MOTOR
2.3. When you use our Services, we collect Personal information which consists of:
2.3.1. Device information, including the type and model of mobile device you use, operation system and its version, a unique device identifier (for example, your device's IMEI, UUID and UDID numbers, the MAC address of the device's wireless network interface, or the mobile phone number used by the device), preferences and settings (such as preferred language), we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data);
2.3.2. Mobile network information, including your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address;
2.3.3. Usage information, including the information of rentals made with MOTOR, namely date, time, destination, distance, route, payment and fines; Application and hardware used on the vehicles of the Rental Companies may collect information on your driving style, violations of the traffic regulations and enactments pertinent to the use of vehicles and road movement;
2.3.4. Location information, including:
2.3.4.1. your device’s location when you use the Application, including while the Application is running in the background mode when you use the rented vehicle, precise location for a limited time after you exit driver mode in order to detect road incidents, and continue collecting it until a reported or detected incident is no longer active.
2.3.4.2. your location information collected through the hardware installed on the vehicles you rent with MOTOR which use GPS technology to determine your a vehicle’s location;
2.3.5. Vehicle information, including collision information and vehicle operation information, such as operational condition, mileage, tire pressure and fuel status, and other diagnostic and performance information which are collected through the hardware installed on the vehicles you rent with MOTOR.
Information We Collect from Other Sources
2.4. We may collect Personal Data from other sources which we combine with Personal Data we receive from you or collect through MOTOR including:
2.4.1.1. information we collect If you engage with a separate application or website that uses our API (or whose API we use), we may receive information your Personal Data from that website or mobile application, namely your electronic signature which you provide through the e-signature tool linked to MOTOR and provided by third-party service provider;
2.4.1.2. information about your participation in third party programs that provide services like insurance coverage and financial instruments;
2.4.1.3. information about you provided by the marketing and advertisement services we use to obtain demographic and market segment information.
3. Use of Personal Data
3.1. Motor Share only collects, holds and uses information about you which is necessary for us to provide the Services and provide them through the Application and that is otherwise reasonably necessary for our business activities or if required by law, by state or municipal authorities orders.
3.2. The purposes of use and categories of Personal Data used are outlined herewith. These purposes and categories are put in sections indicating whether we process Personal Data as a Controller or a Processor.
The purposes of Motor Share as a Controller
3.3. Providing MOTOR services. We use your Personal Data to provide you comfortable, efficient and safe experience with MOTOR. For this purpose we use your Personal Data to:
3.3.1. conduct identity and authorisation checks and assessments in connection with your registration with MOTOR; for this purpose we use identification and contact information, driver’s license information, payment information and other information you provide to us;
3.3.2. to communicate with you about your account, rented vehicles, or the Application, for this purpose we use identification and contact information, driver’s license information, payment information and other information you provide to us;
3.3.3. calculate prices and process payments, for this purpose we use your payment information;
3.3.4. provide customer support, investigate any complaints in connection with MOTOR and to improve, troubleshoot, and evaluate the use of our services, for these purposes we use your device information, mobile network information, usage information location and vehicle information;
3.3.5. to personalize or customize your experience with the Application, for this purpose we use your identification and contact information, location and vehicle information, information we collect from other sources;
3.3.6. to improve driver safety and to better understand what happens to the rental vehicles in the ordinary course of use and in unusual events such as collisions, for this purpose we use location information and vehicle information.
3.4. Marketing and advertisement. In the course of your experience with MOTOR we may send to you our or our partners’ marketing and advertising materials. For this purpose, we use your Personal Data to:
3.4.1. inform you about other products and services which may be of interest for you; for this purpose we use your mobile network information, location and vehicle information and identification information you provide to us or the information we collect from other sources;
3.4.2. undertake marketing, promotion and loyalty programs; to do this we use your mobile network information, location, vehicle information, identification and contact information you provide to us or the information we collect from other sources.
3.5. Legal Proceedings and Compliance. We may use your Personal Data to conduct reporting with state or municipal authorities, to respond to official requests or perform other regulatory obligations. For this purpose we use your Personal Data to:
3.5.1. provide the information requested by the state or municipal authorities (for example, RTA and police); for this purpose we use your identification, usage information, location and vehicle information;
3.5.2. assist state or municipal authorities to investigate illegal actions; for this purpose we may use your identification, payment, usage information, location and vehicle information;
3.5.3. conduct any legal proceedings; for this purpose we may use any Personal Data collect from you.
The purposes of Motor Share as a Processor
3.6. Facilitating rental of vehicles. The main purpose of Motor is to allow you to conclude rental agreements for use of vehicles with Rental Companies that we partner with. In relation to this purpose we use your Personal Data to:
3.6.1. perform authorization to facilitate conclusion of rental agreements for vehicles between you and Rental Companies; for this purpose we use your identification and contact information, driver’s license information and payment information;
3.6.2. evaluate Rental Companies’ vehicle performance and safety; for this purpose we use usage information, vehicle information and location information;
3.6.3. offer you vehicle rental that may be of interest to you; for this purpose we use your mobile network information, usage information and location information;
3.6.4. communicate to you the details of the rental; for this purpose we use your identification and contact information, device information and mobile network information, usage information.
4. Storage of Personal Data
4.1. You agree that we have the right to transfer the Personal Data described in this Privacy Policy to and from, and process and store it with servers located in the United Kingdom and the United Arab Emirates. The purpose of the transfer is mere storing of your Personal Data. We will take appropriate measures to protect your Personal Data in accordance with this Privacy Policy and applicable laws. By submitting your Personal Data, you agree to this transfer.
4.2. We are taking all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy and applicable data protection regulations.
4.3. In relation to Personal Data that is transferred to and from and processed and stored in the United Kingdom, Motor Share is the data controller for the purpose of the UK Data Protection Acts 2018 and General Data Protection Regulation (“GDPR“).
4.4. Our nominated representative responsible for data protection is General Manager
4.5. To preserve the integrity of our databases, for research, analytics and statistics purposes and for compliance with applicable laws and regulations, we retain your Personal Data for a reasonable length of time equated to 10 years.
4.6. Motor Share is not responsible for the accuracy of the information you provide to us and will modify or update your Personal Data in our databases upon your request. If required by law or at your request, we will rectify or erase your Personal Data. By accessing or using the Services, you do hereby represent and warrant that you understand that all information submitted by you through the Application or otherwise to Motor Share may be used by us in accordance with applicable laws, this Privacy Policy and our Terms of Use.
5. Transfers of Personal Data
5.1. We may share your Personal Data with other Controllers, including the following:
5.1.1. Rental Companies to allow you to successfully rent and use vehicles offered by the respective Rental Company;
5.1.2. third parties to provide you services which you requested through a partnership or promotional offering made by a third party or us;
5.1.3. third parties that are offering services integrated in the Application;
5.1.4. vendors, consultants, marketing and advertising partners, and other service providers who need access to such Personal Data to carry out work on our behalf or to perform any contract we enter into with them;
5.1.5. with state or municipal authorities if disclosure is required by applicable law, regulations, or otherwise required by law, to enforce Terms of Use, to investigate potential data breaches, or to protect the rights, property, or safety of Motor Share, its Users and partners.
5.2. To offer you the best and safest experience with MOTOR, we may share your Personal Data with Processors engaged in operations of MOTOR, such as:
5.2.1. software developers engaged in development and technical support of the Application; 5.2.2. e-signature provider;
5.2.3. acquiring services provider which processes payments made within the Application; 5.2.4. technical support stuff operating the vehicles and equipment installed there;
5.2.5. marketing partners providing analytics for the MOTOR;
5.2.6. Motor Share affiliates and third parties otherwise engaged in operations of MOTOR and related processing of Personal Data for the listed purposes.
5.3. The Application includes Firebase SDK (software development kit) that belongs to Alphabet Inc. and its subsidiaries. It may collect your Personal Data through our application and therefore target the marketing and advertisement materials to you. The terms on which we use the Firebase SDK provide the adequate level of protection of your Personal Data.
5.4. We may also share your Personal Data in ways not listed above to enrich your experience of using the Application and receiving the Services, as well as to ensure compliance with applicable law. If so needed, we will notify you and request you consent for such sharing.
6. Consent
6.1. By accessing or using MOTOR, by using a vehicle of the Rental Companies, or otherwise disclosing your Personal Data to us in connection with using MOTOR, you freely give your consent to Motor Share to process your Personal Data under the terms of this Privacy Policy, namely:
6.1.1. consent to the collection, use, disclosure and processing of your Personal Data as set forth in this Privacy Policy now and as amended by us;
6.1.2. consent to Motor Share sending you marketing communications and materials (including direct marketing) for an indefinite period about products and services offered by us, our affiliates and selected commercial partners. You may opt out of marketing communications at any time excluding the mandatory communications pertinent to the rental agreement concluded with Rental Companies through MOTOR and the Terms of Use;
6.1.3. acknowledge that each vehicle of the Rental Companies may be fitted with hardware that includes GPS tracking or location device which is active, and consenting to the collection, use, storage, and/or disclosure of the GPS Information by MOTOR as set out in this Privacy Policy;
6.1.4. consent that the hardware installed on the vehicle provided through MOTOR may be able to collect other Personal Data, such as: your driving style, preferred and frequently visited locations; places that you use to park the vehicle provided by the Rental Companies;
6.1.5. consent that the Application may as well collect information on your driving style, preferred and frequently visited locations; places that you use to park the vehicle provided by the Rental Companies.
6.2. Your consent is manifested through filling in a checkbox that appears first time you use the Application.
6.3. You may withdraw your consent for processing Personal Data at any time by contacting Motor Share via email at support@motorshare.me or within the Application.
7. Your Rights and Choices in Relation to Personal Data
7.1. We guarantee you the opportunity to opt-out of receiving marketing communications from us and our partners at any time. This provision does not apply to the necessary communications in relation to the rentals with the Rental Companies and information related to your using MOTOR, including pricing, amendments to Terms of Use and other necessary information.
7.2. You have the right to access your Personal Data that we process and receive a copy of all your Personal Data that we process. We will assess your access request within 30 days free from any fees or conditions. If necessary, we will request your identity verification to provide you with the requested data. If after receiving a copy of the Personal Data undergoing processing you request another copy, or your request for access is excessive and demand from us provision of Personal Data for multiple periods or in other way involves provision of large amounts of information, we reserve the right to charge you with a reasonable administrative fee.
7.3. You have the right to request us to rectify your Personal Data that we process in case it is inaccurate or incomplete. We may ask you to confirm the requested rectification by providing additional information.
7.4. You have the right to request us to erase your Personal Data that we process. With due assessment of such a request, we may retain your Personal Data for the period reasonably needed for processing needed to meet our legal obligations.
7.5. You have the right to restriction of processing in the following cases:
7.5.1.you believe that any of your Personal Data are inaccurate, for a period we need to verify these Personal Data;
7.5.2.you claim that processing of your Personal Data is illegal and you request restriction of processing;
7.5.3.you believe that we no longer need to process your Personal Data, but you need these Personal Data for the establishment, exercise or defense of legal claims;
7.5.4.you objected to processing of your Personal Data pending the verification whether processing can be continued.
7.6. You have the option to ask us to exclude you from receiving marketing offerings and advertisements and to not receive future marketing communications from MOTOR.
8. Security Precautions
8.1. Your Account in the Application is password-protected so that only you have access to this information. Our staff will never proactively reach out to you and ask for any personal account information, including your password.
8.2. We will make every effort to ensure that your Personal Data is secure on its system and use best practices and industry standards to do so. Our staff is dedicated to maintaining our Privacy Policy as set forth herein and other privacy initiatives, periodically reviewing our security measures and making sure that each of our employees is aware of our security practices.
9. Contact Us
If you have any questions, comments and requests related to this Privacy Statement, or if you have any complaints related to how we process your Personal Data, please contact us at support@motorshare.me
or within the Application.
MOTOR FINES & FEES
MOTOR TRIPS COST
You will be charged according to the renting plan you have chosen. Hourly, Daily, weekly or Monthly plan.
HOW DO I PAY FOR MY TRIPS?
You will be charged automatically on the card which has been updated while registration or the most recent updated card.
TOLL GATES & SALIK CHARGES
All toll gates & Salik charges incurred during your rent will be charged to your account @AED 5.05 per crossing. All Motor cars are registered for toll with RTA (Dubai) & DARB (Abu Dhabi).
*Anyone found tampering with the tags is subject to penalties.
WILL I BE REFUNDED IF I RETURN THE CAR EARLY?
No, there are no refunds in these cases.
WHAT IF MY PAYMENT DID NOT GO THROUGH?
You will not be able to use the service unless the payment went through successfully.
WHAT IF THERE IS A DISCREPANCY IN THE INVOICE?
Call us on 04 245 7575 or send us an email at support@motorshare.me
IS CAR CHARGING FREE?
Dewa charging card is available in all our vehicles, Also Tesla Superchargers are free all over Dubai.
WHAT IS THE MINIMUM CHARGE LEVEL REQUIRED WHEN ENDING MY TRIP?
Upon ending your trip make sure that the charge level is at 20% for the convenience of the next user. Not maintaining a sufficient charge level is subject to an additional fee of AED 200. If the charge level is 5% or lower a penalty of AED 500 will be applied.
Long Term Contracts:
You are also responsible to pay for all parking during your trips in MOTOR Long-Term Rentals.
Ending the trip is not allowed in the below areas:
- Gated Communities
- Malls
- Underground/Basement/Private parking
- Unpaved Sandy parking areas
- Jebel Ali
- DIP
- JAFZA
- DAFZA
- Meydan
- Dragon Mart
- I, J & S zones of RTA
- DWC
- Industrial City
- Outside Geofence
- Airports
If the trip has ended in any of the abovementioned locations, an unauthorized parking penalty of AED 250 will be levied.
For security reasons, leaving the vehicle near embassies/consulates is not allowed by the authorities. Hence it is the user's responsibility to make sure that the car is parked in the standard mawaqif parking area or any other RTA zone within the geofence. In case the vehicle is impounded or any fine is issued, the same will be charged on the user who ended the trip in such a location.
Service fees are charged so that Motor cars are always in perfect condition for everyone.
Fees for an unsuccessful charge or payment rejected by credit or debit card issuer
30
Non-recharging of the vehicles when at or below 20%
200
Non-recharging of the vehicles when at or below 5%
500
In case of an accident, an additional fee for not providing a police report within 3 days of the incident
500
Smoking inside the vehicle
500
For all vehicles parking outside of authorized parking zones
250
Lost Keys - Actual amount charged by the agency + AED 100 admin fee
Actuals + 100
Loss of Dewa Card
500
Unauthorized Driver
1,000
Parking/Speeding ticket less than or equal to AED 500
50
Parking/Speeding ticket less than or equal to AED 1000
100
Parking/Speeding ticket more than AED 1000
Actuals + 10%
Other charges for example number plate loss, tampering with Salik / vehicle logos etc.
500
For any legal formalities, an additional fee will be applicable 15% of the total decline amount + any legal fees, document charges, court fees etc. (as per actuals)
Actuals + 15%
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Excessive cleaning fee
300
Pets, Pet hair, toys or accessories inside the car
1,000
Unsecured vehicle fee
150
Salik/Toll (Dubai/Abu Dhabi)
5.05
Loss of use fee (e.g., Impounded vehicle)
600
Excess amount in case of Accidents (irrespective of nature of the damage) with driver under 25 years of age or an unauthorized driver
4,000 + 20% of the total claim amount
Towing / recovery charges (one-way)
250
Delivery charges for rental vehicles irrespective of the no of days booked
99
Penalty for ending the reservation in another city. Our members are required to end their reservation in the same city where they started their reservation.
500
If the car is impounded by police or any other government authority’s actual penalty, towing charges, and admin fee will be levied
Actual penalty + AED 250 + AED 250
Accident Fee in case of total loss. An additional 20% of the total vehicle claim amount will be charged if the UAE DL is less than 6 months old or the customer's age is less than 25 years
AED 4,000
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ADDITIONAL
Over mileage charges
AED 3 per km
Lost & Found (Items will be scrapped if not collected within 90 days from the date we inform the customer)
AED 30
In case of accidents (unknown party & underneath damages), if no police report is provided by the user, CDW will not be applicable and the user will be liable to pay the actual repair cost plus an admin fee of AED 500
Actual Repair Cost + AED 500
Get In Touch
Our office
Motor Share FZ-LLC Building 16, Dubai Interner City, Dubai, United Arab Emirates, 73030.
Telephone
971553949820
Customer support
support@motorshare.me
Partner & Investor support
partners@motorshare.me
Download our car sharing app